Your Cart
Add £300.00 to cart and get free shipping!
No products in the cart.
Free Shipping on All Orders Over £300
Add £300.00 to cart and get free shipping!
No products in the cart.
Free Shipping on All Orders Over £300
Soon stocks will run out
Dont miss this opportunity while supplies last.
available only:
39available only:
49available only:
40available only:
42available only:
30Soon stocks will run out
Dont miss this opportunity while supplies last.
Return and Refund Policy
At MyAfricanShop.co.uk, we prioritize customer satisfaction and aim to provide high-quality products, including food items, beverages (alcoholic and non-alcoholic), health products, and African specialty goods. Please review our return and refund policy to understand the conditions under which returns and refunds are processed.
1. General Return Policy
We accept returns for eligible products within 14 days of delivery, provided that the items meet the following criteria:
- The product is unopened, unused, and in its original packaging.
- The product is in the same condition as when it was received.
- Proof of purchase (such as an order confirmation or receipt) is provided.
Non-Returnable Items:
- Perishable goods (e.g., food items, beverages, herbal mixtures) due to health and safety regulations.
- Opened or tampered products (such as beverages or health supplements).
- Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
2. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us within 48 hours of delivery. To process the claim efficiently, we require the following:
- Photos of the damaged or defective product.
- Your order number and details of the issue.
Upon receiving your claim, we will offer a replacement or a full refund, depending on your preference.
3. Return Process
To initiate a return, please contact our customer service at [email] or via our returns form on the website. Once approved, you will receive instructions on how to return the item. Please note:
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, damaged product).
- Items must be securely packaged to avoid further damage during return shipping.
4. Refund Policy
Refunds will be processed once the returned item has been received and inspected. Refunds will be issued to the original payment method within 5-7 business days. Please note:
- Shipping fees are non-refundable unless the return is due to an error on our part.
- If the item is not returned in its original condition or packaging, a partial refund may be issued at our discretion.
5. Exchanges
We offer exchanges for eligible items if the product you received is incorrect or damaged. Please follow the return process to request an exchange. If the requested replacement item is unavailable, we will issue a refund.
6. Cancellations
Orders can be canceled within 24 hours of placement. To cancel, contact customer service at [email] with your order details. Once an order has been dispatched, it cannot be canceled, but you may follow the return process once received.
7. Final Note
We are committed to ensuring customer satisfaction, and we handle returns and refunds on a case-by-case basis to offer the best solutions. Please reach out to our support team if you have any concerns about your purchase, and we will be happy to assist you.